Welcome to The Mermaid! We’re open year-round and welcome families, friends, teams and family reunions. Please review the information below to help everyone enjoy a comfortable stay.

Booking & Payment

• A deposit of 50% of your reservation total is required at booking. The remaining balance is charged to the credit card on file at check-in.
• The person making the reservation must be 19 or older and present valid photo identification 
• A valid credit card must remain on file during your stay.
• Any required security deposit or additional booking fees will be disclosed when you reserve.
• Changes to your dates, accommodation or length of stay are subject to availability and may change your rate.

July & August Reservations

• Motel reservations on weekends require a minimum two-night stay.
• Cottages are rented weekly, from Saturday to Saturday, during July and August.
• Contact us to discuss accommodation options for teams, family reunions and larger groups.

Off-Season Cancellation Policy

• Cancellations made at least five days before arrival receive a refund of the deposit, less a $75 cancellation fee.
• Cancellations made fewer than five days before arrival, including on the arrival date, forfeit the deposit.

July & August Cancellation Policy

• Cancellations made at least 30 days before arrival receive a refund of the deposit, less a $75 cancellation fee.
• Cancellations made fewer than 30 days before arrival forfeit the deposit.
• Refunds are not provided for cancellations or early departures due to weather.

If The Mermaid Resort cancels your reservation before arrival, all payments made toward that reservation will be refunded.

Check-In

Check-in begins at 3 p.m. during our busy season.

• Early check-in: Please request this in advance. Availability is not guaranteed, and an additional fee may apply.
• Early parking: Please contact us before arriving early to confirm parking availability.
• Arrival after 5 p.m.: Let us know in advance so we can arrange your late check-in.
• If you are running late, call 705-429-3643 for instructions.

Check-Out

Check-out is by 11 a.m.

• Please leave your keys in your accommodation and close the door behind you.
• Late checkout requires advance approval and depends on availability.
• An unapproved stay past noon will result in a $50 late-checkout fee.

Occupancy & Additional Guests

• Each accommodation has a maximum occupancy that must be respected.
• All overnight guests must be registered.
• Additional guests require approval and must remain within the accommodation’s maximum capacity.
• Approved additional guests are charged $20 per person, per night, or $120 per person, per week.

Visitors

Visitors require management’s approval before coming onto the property. The pool and resort amenities are reserved for registered guests. Please speak with the office before making visitor arrangements.

Parking

• Your parking allowance depends on the accommodation booked and will be confirmed with your reservation.
• Additional vehicles require advance approval, are subject to space availability and cost $20 per day.
• Please park only in your assigned area and keep driveways and access routes clear.

Keys

Please leave all keys in your accommodation at checkout. A $50 replacement fee per missing key applies.

Smoking

All motel rooms, cottages and condos are non-smoking.

• When smoking outdoors, keep smoke away from open windows, doors and other guests.
• Use the outdoor ashtrays provided. Please do not leave cigarette butts on the grounds.
• Smoking is prohibited in the pool and pool-deck area.
• Smoking inside an accommodation will result in a $450 smoking-cleaning fee and may result in your stay being ended.

Pets

Please contact us before booking to confirm pet-friendly accommodation availability, approval requirements and fees. Additional cleaning or damage charges may apply where necessary.

Quiet Hours

Quiet hours are 10 p.m.–8 a.m. daily.

Please keep music, conversations and other noise at a respectful level throughout the day and especially during quiet hours.

Housekeeping & Linens

• Daily housekeeping is not included.
• Bedding and towels are provided for your stay.
• Linen exchanges are available during office hours for a $5 charge/set
• Please let the office know promptly if something needs attention.

Cottage & Condo Checkout Cleaning

Please leave your accommodation tidy and complete these steps before departure:

• Wash and put away dishes, cookware and utensils.
• Wipe kitchen counters, tables and appliances.
• Clean up any cooking spills, including inside the oven.
• Remove food and personal items from the refrigerator.
• Empty indoor garbage containers and place waste in the designated outdoor bins.
• Leave patios, BBQs and outdoor areas tidy. Clean BBQ and ensure BBQ cover is put on.

Basic cleaning supplies are provided in cottages. Excessive cleaning beyond normal turnover may result in an additional charge.

Damage, Missing Items & Security Deposits

Please report accidental damage or broken items to the office as soon as possible.

Guests are responsible for damage or missing items caused by their party. Associated charges may be applied to the credit card on file in accordance with the booking agreement. Any required security deposit and its terms will be confirmed at booking.

BBQs & Outdoor Areas

• Cottage guests have a private BBQ and outdoor space.
• Motel guests have their own BBQ and gazebo area.
• Please leave grills clean after use and turn off the gas supply.
• Keep outdoor areas tidy and be considerate of neighbouring guests.

Wi-Fi

Wi-Fi is available on the property. Signal strength and speed may vary by location and demand. Please let us know if you have difficulty connecting.

Wi-Fi interruptions or performance issues do not qualify for refunds or credits. Internet access must be used lawfully.

Fire Pits

Our shared fire pits are available to registered guests from 7–10 p.m., when conditions permit. Please share the space respectfully.

• Use only the designated fire pits.
• Burn only kindling and dry, seasoned firewood. As a resort policy, please purchase firewood locally rather than bringing it from another area.
• Never burn garbage, treated wood or building materials.
• Keep fires within one metre in diameter and half a metre in height.
• Keep the provided extinguishing water or equipment within three metres.
• Never leave a fire unattended or supervised only by someone under 16.
• Fully extinguish the fire before leaving, including all embers.
• Fires are prohibited during fire bans, air-quality advisories, rain, fog, still-air conditions or winds exceeding 24 km/h.
• Extinguish any fire that creates excessive smoke or disturbs others.
• Follow staff instructions and posted rules, and clean up after use.

Fire-pit availability is subject to the Town of Wasaga Beach’s restrictions and safe operating conditions.

Seasonal Heated Salt-Water Pool

Pool hours are 10 a.m.–8 p.m. during the operating season, subject to posted changes.

• The pool is for registered guests only.
• No glass or smoking is permitted in or around the pool area.
• Shower and rinse off sand before entering the pool.
• Children under 12 must be accompanied by an adult at all times.
• Follow all posted pool rules and staff instructions.
• The pool may close temporarily because of weather, maintenance or other unforeseen circumstances. Temporary closures do not qualify for refunds or credits.

Children’s Play Area

The play area is open 9 a.m.–8 p.m. for children under 12 years old and weighing less than 65 lb.

• A parent or supervising adult must be present at all times.
• Wear proper footwear; bare feet are not permitted.
• Do not use equipment when wet.
• No running, pushing, shoving or unsafe play.
• Use equipment only as intended and follow posted instructions.

Respectful Stays & Resort Rules

• The registered renter is responsible for ensuring everyone in their party follows resort policies.
• Please respect other guests’ accommodation, outdoor spaces and neighbouring properties.
• Fireworks and tents are not permitted on the property.
• Behaviour that threatens safety, damages property or seriously disrupts other guests may result in your stay being ended, subject to applicable law and your booking terms.

Need Assistance?

Visit reception during office hours or call 705-429-3643.

 For urgent property-related assistance, you can reach us by phone or by ringing the office doorbell.

 For a medical, fire or police emergency, call 911.

The Mermaid Resort
1600 Mosley Street
Wasaga Beach, ON L9Z 2A2
705-429-3643
info@themermaidresort.com