Booking and Payment Policies
July - August Summer Bookings
- 2-night minimum booking for a long weekend for a motel room.
- Weekly rentals only available for cottages and condos (Saturday to Saturday)
- Require 50% of payment at time of booking and upon checking in to The Mermaid Resort, the remaining balance owing will be charged to the Renters credit card.
- Credit Card and I.D. will be kept on file during stay.
Cancellation Policy - off Season
- If you wish to cancel a reservation prior to 5 days before your stay, your deposit (less $75 cancellation fee) will be refunded.
- Reservations canceled within 1-4 days will forfeit the entire deposit fee.
- An Owner/Manager reserves the right to cancel a Rental Agreement at any time, at which point all payments will be refunded to Renter.
Summer Booking Cancellation Policy
- Deposits are refundable (less $75.00 handling) with 30 day notice prior to arrival date. There is no refund if you cancel within 29 days or less of your check-in.
- Since weather is beyond our control, if you choose not to come or to checkout early due to the weather, you will forfeit your payment.
- Please note that changes to extend the length or stay of your reservation may also result in a rate change.
Minimum Age
- All Renters must be 19 years of age or older and must present a photo identification upon check-in.
Extra Guests
- We reserve the right to limit the number of persons per cottage and condo as listed on our website and will terminate a reservation at any time if there are any violations. The charge is $20.00 for each additional guest per night and $120/week/additional person.
Visitors
- Guests may not invite visitors onto the property without authorization from the Hotel Manager.
Check-In
Check-in time is 3pm. Please check in no later than 5:00pm
- Early arrival: If arriving before your check-in time, you may park your vehicle(s) for free on the premises.
- Early check-in requests cannot be guaranteed. Please call us as far in advance as possible if you would like to request an early check-in.
- Late arrival: If your plans require you to arrive after 5:00pm, please let us know in advance, and we can make arrangements for your late arrival. If you planned to arrive during normal office hours, but find that you are running late, please call and inform us and we will instruct you on our late check-in procedure.
Check–out
Check-out time is 11:00am.
- A fee of $50 will be charged if you have not checked out by noon.
Parking
- Only one vehicle is allowed per cottage/cottage rental. Additional vehicles will be charged $20/day, depending on availability. Please call in advance to request.
Lost Key Policy
- Keys are costly to replace. There is a $50 fee, per key, if your key or keys are not returned to our office at the end of your stay.
Smoking Policy
- All of our Condos and Cottages are NON-SMOKING. For those guests who still wish to smoke, they may smoke outside their room, on their porch. Please ensure windows are closed when smoking.
- Guests who smoke inside their Cottages, Condos or Motel Rooms will be charged a smoking fee of $450 and will be cause for expulsion without notice, refund or credit.
Pet Policy
- Please call in advance for our Pet Policies and pricing.
Quiet Time
- We ask our guests to be quiet between the hours of 8am - 10pm (weekdays), 8am - 11pm (weekends). Your neighbors will appreciate it.
Housekeeping
- Daily housekeeping service is not provided. Bedding and towels are provided for the length of your stay.
- Cottages and Condos are to be left in the same clean condition as on arrival. Should they be left in an unruly manner, a cleaning charge of $250.00 will be charged to the credit card on file.
Barbecue Policy
- Please leave the grills clean and in the same condition as on arrival. For those staying in the Motel, there is a public BBQ open for your use, during your stay.
WI-FI
- Wifi is available on the premises for your enjoyment. Refunds or credit will not be applied should the Wifi not perform to standard.
Fire Pit Rules
The Mermaid Resort wants you and your family to enjoy a fire-safe season by following the rules and regulations set out in the Town of Wasaga Beach Open Fire By-Law
- No person shall burn anything other than kindling and dry seasoned firewood. Firewood to be purchased locally, no outside firewood permitted.
- No person shall set or maintain a fire exceeding (1) meter in diameter, nor shall the fire exceed one-half (1/2) a meter in height.
- Water hose must be within 3 meters of fire
- Fire may not be left unattended and unattended by anyone under the age of sixteen (16).
- No person shall leave the fire without ensuring it is properly extinguished.
- No person shall set or maintain a fire when there is a fire ban in effect.
- Please clean up after your use!
The Fire Pit Area is open to all guests of The Mermaid Resort and will be available to use between the hours of 7:00pm - 10:00pm during the week, and 7:00pm - 11:00pm Friday and Saturday. We kindly ask that you share the use of these with other guests.
Pool Rules
- Pool opened from 10am - 6pm daily. There is absolutely NO glass or smoking allowed in or around the pool deck area.
- Please shower before entering the pool area and remove any sand prior to entering the pool.
- Children under the age of 12 must be accompanied by an adult at all times.
- Pool closure may occur due to unforeseen circumstances such as weather, maintenance, etc. Refunds or credit will not be applied during the stay.
Kids Play Area: For Children under the age of 12
The Kids Play area is open from 9am - 8pm daily. Children must be accompanied by an adult at ALL times.
- Use of playground equipment is at your own risk
- Do NOT use equipment when wet
- No running, pushing or shoving
- Do not use equipment improperly
- No bare feet. Wear proper footwear
- Children must be under 12 years old and weight less than 65lbs
- A parent must be present at all times
General Resort Rules/Guidelines
- The renter acknowledges that he/she will personally occupy the rental property for the entire rental period.
- The renter agrees not to trespass on others properties
- Wifi is available in common areas and only used for legal purposes.
- Any violations that disrupt the peace, safety and enjoyment of others is cause for expulsion without notice, refund or credit.
- The Mermaid Resort reserves the right to charge your credit card for any items that are taken, or broken.
- No fireworks on premises.
- Tents are not allowed on site.
If you have any questions, do not hesitate to come and see us at our reception area. Our office does close at 5:00pm, but you can also reach us by phone at 705-429-3643 by 8:00pm for emergencies.
Cleanliness, Recycling & Waste Disposal for Cottages and Condos
- Thank you for your thoughtfulness and consideration in leaving the cottage (inside and out) thoroughly clean and tidy, as it was for your arrival.
- Each cottage will be supplied with your basic cleaning supplies - broom, dustpan, dish soap, paper towel and dish towels. Wipe off all table/counter tops and all kitchen appliances. If anything was spilled in the oven, please clean; Empty fridge and wipe out; Empty all garbage containers; Ensure all dishes are wiped down and cleaned. Dispose of garbage in the bin placed outside of your rental, ensuring that it is securely locked.
- There is no smoking inside any of our cottages. Ashtrays are provided outdoors so please keep all butts in ashtrays.
- If any excessive cleaning is required after your departure, there will be a charge of $350.00.
- Security Deposit - if you damage the rental, you may be charged up to $750+
- It is agreed and understood that the cottage is owned and operated by the "owner" and is offered as vacation rental accommodation to the "Renter" according to the terms and conditions set out below. The renter agrees to abide by the terms and conditions set out herein and as set out by the owner and shall be responsible for adherence to terms and conditions by any and all occupants and guests.
The Mermaid Resort
1600 Mosley St
Wasaga Beach, ON
L9Z 2A2
705-429-3643